Frequently Asked Questions

** Answers to Frequently Asked Questions **

1: The password you sent me isn’t working

Please check the following if you’ve received your user name and password, but they don’t appear to be working:

  • If you’re typing the password, please check any characters which could be either a capital “i” or a lower case “L”, because they look the same on screen, but using the wrong one will fail. Test both and one will be correct. (For example, does the following contain lower case L’s or capital i’s: gIl3tKD? – try both combinations, or alternatively copy/paste the password)
  • If you’re copy/pasting the details into the login screen and it’s not working, then please double-check that there’s not an extra space character being inadvertently copied at the end. This can happen even if you select them perfectly. To check, paste what you’ve copied into a blank text document first and you should see what I mean.

IMPORTANT: 100% of the “password not working” problems I receive emails about are solved after following the above instructions. If you have followed these instructions and still can’t access your purchase then please reply to this email again and let me know so I can look into it for you.

2 (a): I didn’t receive a password after I purchased your tutorials

The automated confirmation email has probably ended up in your SPAM folder.

(If you use gmail, they like to filter certain messages into “promotions” and/or “updates” folders too.)

Your email provider thinks it is protecting you from SPAM messages by automatically “blocking” some/all emails from automated systems. However, they sometimes get it wrong. So if you are awaiting any kind of confirmation email from me for any longer than 10 minutes, please double-check your spam folder.

2 (b): My password is definitely NOT in my spam folder or my inbox

If this is the case then your email provider has probably blocked the email before it even reached your inbox (or spam folder).

To retrieve your password when this happens, enter your email address on this page to get a new password:

http://postprocessingmastery.com/wp-login.php?action=lostpassword

2 (c): I used the password recovery link and still didn’t receive my password

If you’ve made it this far and still haven’t received a password, it’s possible you mistyped your email address on the order form (this is easy to do and happens more often than you might think!).

So if you’ve followed steps 2(a) and 2(b) above, and still haven’t received your password – let me know and I’ll look into it ASAP (make sure to tell me you’ve done steps 2(a) and 2(b) already)

3: Do you accept PayPal payments for your premium tutorials?

No. Last year I moved over to a fully secure internet merchant and payment gateway (eway.com.au) to handle all online purchases and subscriptions. As a result, Paypal is no longer an option I offer.

Every order form is now 100% secure and SSL encrypted to ensure that your payment details are completely safe.

4: I accidentally deleted, or did not receive one of your previous emails / videos… Can you re-send it?

Sure thing, I’ll re-send it to you next time I log on

5: I don’t have a question… I just wanted to say thanks for your email / video tutorials!

Well thank YOU 🙂 I really appreciate your feedback and look forward to sending you more great content soon 🙂

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